Question 1

What is an eSIM and how does it work?

Accepted Answer

An eSIM (embedded SIM) is a digital SIM built into your phone that lets you activate a mobile data plan without a physical SIM card. You simply download a data profile over Wi-Fi, and your device connects to local networks abroad — no swapping cards, no roaming fees.

Question 2

Is my device compatible with eSIM?

Accepted Answer

Most modern smartphones support eSIM, including iPhone XS/XR and later, Google Pixel 3 and later, and Samsung Galaxy S20 and later. Your device must be carrier-unlocked. Check your manufacturer's website or contact your carrier if you're unsure.

Question 3

How do I purchase an eSIM from SimKiosk?

Accepted Answer

Browse our plans on the homepage, pick a destination or region, and select the plan that fits your trip. Enter your email at checkout, complete the payment, and you'll receive your eSIM details instantly via email.

Question 4

When should I buy and install my eSIM?

Accepted Answer

You can purchase your eSIM anytime before your trip. We recommend installing it while you still have Wi-Fi access — ideally a day before departure. The data plan typically starts counting only when you first connect to a local network at your destination.

Question 5

Does my phone need to be unlocked to use an eSIM?

Accepted Answer

Yes. Your device must be carrier-unlocked (not tied to a specific mobile carrier) to use a third-party eSIM. If you purchased your phone through a carrier on a contract, it may be locked. Contact your carrier to request an unlock, or check in your phone's settings. This is your responsibility to verify before purchasing — SimKiosk cannot refund eSIMs that fail due to a carrier-locked device.

Question 6

How do I install my eSIM?

Accepted Answer

After purchasing, you'll receive an activation link and QR code via email. The fastest method is tapping the activation link directly on your phone. For detailed step-by-step instructions for both iPhone and Android, visit our Setup Guide.

Question 7

Can I install the eSIM before my trip?

Accepted Answer

Yes, and we recommend it. Install while connected to Wi-Fi at home or your hotel. Your data plan won't start until you connect to a mobile network at your destination, so there's no cost to installing early.

Question 8

What if my eSIM activation link doesn't work?

Accepted Answer

First, make sure you're opening the link on the device where you want to install the eSIM, and that you have a stable Wi-Fi connection. If the link still doesn't work, try the QR code method or manual installation — both are covered in our Setup Guide. Contact us if the issue persists.

Question 9

How do I enable Data Roaming on my device?

Accepted Answer

Data Roaming must be turned on for your eSIM to connect abroad. On iPhone: Settings → Cellular → tap your eSIM plan → toggle Data Roaming on. On Android: Settings → Network & Internet → SIMs → select your eSIM → toggle Roaming on. Without this setting enabled, your eSIM won't connect to local networks at your destination.

Question 10

Can I top up or extend my data plan?

Accepted Answer

Yes, you can purchase additional data for the same destination at any time. Simply buy a new plan from SimKiosk and install it alongside your existing eSIM profile. Some plans also support direct top-ups from your eSIM detail page.

Question 11

How do I check my remaining data?

Accepted Answer

On iPhone, go to Settings > Cellular and check the data usage for your eSIM line. On Android, go to Settings > Network & Internet > SIMs. You can also check your remaining allowance via the link in your purchase confirmation email.

Question 12

Can I use my eSIM on multiple devices?

Accepted Answer

No, an eSIM profile can only be active on one device at a time. If you need data on multiple devices, you can enable the personal hotspot on the device with the eSIM to share the connection.

Question 13

Can I reuse my eSIM for another trip?

Accepted Answer

Each eSIM plan is tied to a specific destination and validity period. For a new trip, you'll need to purchase a new plan. However, you can keep the old eSIM profile on your phone — it simply won't have any active data.

Question 14

Can I transfer my eSIM to another device?

Accepted Answer

No, an eSIM profile cannot be transferred between devices once it has been installed. If you switch to a new phone, you'll need to purchase a new eSIM. Make sure to install the eSIM on the device you'll actually be traveling with.

Question 15

What happens when I run out of data?

Accepted Answer

When your data allowance is fully used, your eSIM will no longer provide an internet connection. You can purchase a new plan for the same destination from SimKiosk to get back online. Your primary SIM card will continue to work for calls and SMS as usual.

Question 16

Can I delete and reinstall my eSIM?

Accepted Answer

You can delete an eSIM profile from your device at any time, but be aware that most eSIMs cannot be reinstalled once removed. If you still have remaining data, do not delete the profile. If you accidentally remove it, contact our support team — we'll do our best to help, though reinstallation depends on the underlying provider.

Question 17

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express) and other local payment methods depending on your region. All payments are processed securely through POK.

Question 18

What is your refund policy?

Accepted Answer

We offer a full refund if your eSIM has not been activated and you request the refund within 14 days of purchase. Once an eSIM profile has been activated or used, it is generally non-refundable as the digital product has been consumed. In exceptional circumstances, we may offer a partial refund or credit at our discretion. Refund eligibility may also depend on our third-party providers' policies. See our Terms of Service for full details.

Question 19

Are there any hidden fees or extra charges?

Accepted Answer

No. The price you see at checkout is the total price you pay — there are no hidden fees, activation charges, or surprise costs. SimKiosk eSIMs are prepaid, so you'll never receive an unexpected bill. All payments are processed securely through POK.

Question 20

How do I get an invoice or receipt?

Accepted Answer

A receipt is sent automatically to your email after each purchase. If you need a formal invoice for business expenses, contact our support team with your order details and we'll send one within 24 hours.

Question 21

My eSIM won't activate — what should I do?

Accepted Answer

Check that you have a stable Wi-Fi connection and that your device is carrier-unlocked. Restart your phone and try the activation again. If you entered details manually, double-check for extra spaces in the SM-DP+ address. Visit our Setup Guide for detailed troubleshooting steps.

Question 22

I have no data connection after installing my eSIM

Accepted Answer

Make sure Data Roaming is enabled for your eSIM line (Settings > Cellular > your eSIM > Data Roaming on iPhone). Also verify that your eSIM is set as the active line for Mobile Data, and that Network Selection is set to Automatic. Try toggling Airplane Mode on and off.

Question 23

Can I still receive calls and SMS with my eSIM?

Accepted Answer

SimKiosk eSIMs provide data-only connectivity. Your regular phone number and SMS continue to work through your primary SIM card. You can use messaging apps like WhatsApp, iMessage, or Telegram over your eSIM data connection to stay in touch.

Question 24

My data stopped working during my trip

Accepted Answer

First, check if you've used all your data allowance. Then try these steps: toggle Airplane Mode on and off, make sure Data Roaming is still enabled for your eSIM line, set Network Selection to Automatic, and restart your device. If the problem persists, you may be in an area with limited coverage from the local network — try moving to a different location. Contact our support team if none of these steps help.

Question 25

How do I avoid roaming charges on my primary SIM while using my eSIM?

Accepted Answer

To prevent your primary SIM from incurring roaming charges, make sure your eSIM is set as the active line for Mobile Data. On iPhone: Settings → Cellular → Cellular Data → select your eSIM line. On Android: Settings → Network & Internet → SIMs → set eSIM for Mobile Data. You can also disable data roaming specifically on your primary SIM line while keeping it active for calls and SMS.

Question 26

Does a regional eSIM work across multiple countries?

Accepted Answer

Yes, regional plans (such as Europe or Asia) cover multiple countries within that region with a single eSIM. You don't need to buy separate plans for each country — your data works seamlessly as you cross borders within the covered area. Check the plan details to see exactly which countries are included.

Question 27

What network speeds (4G/5G) can I expect?

Accepted Answer

Most SimKiosk eSIMs connect to 4G/LTE networks, which provide fast and reliable speeds for browsing, streaming, and video calls. 5G availability depends on the destination, local network infrastructure, and your device's capabilities. Actual speeds vary by location and network conditions — SimKiosk does not guarantee specific speeds as these depend on our third-party network providers.

Question 28

Is coverage guaranteed at my destination?

Accepted Answer

Coverage depends on the local network infrastructure provided by our third-party partners and can vary by country, region, and even specific locations. While we work with reliable providers to offer broad coverage, we cannot guarantee uninterrupted service or coverage in every area. Rural or remote areas may have limited connectivity. Check the plan details for coverage information before purchasing.

Question 29

When does my data plan validity period start?

Accepted Answer

For most plans, the validity period begins when your eSIM first connects to a mobile network at your destination — not when you purchase or install it. This means you can buy and install your eSIM days before your trip without losing any of your plan duration. Check the specific plan details as some plans may have different activation policies.

How can we help?

?Frequently Asked Questions

Getting Started

Installation & Setup

Managing Your eSIM

Payments & Billing

Troubleshooting

Travel & Coverage

Get in Touch